Privacy Policy

Last updated: July 7, 2026

Verge Immigration Services Inc. (“Verge Immigration”, “we”, “us”, or “our”) is a licensed Canadian immigration consultancy regulated by the College of Immigration and Citizenship Consultants (CICC). We are committed to protecting the privacy and confidentiality of the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have. It applies to our website, our advertising on platforms such as Facebook and Instagram, and any forms or consultations you complete with us.

We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Information We Collect

We only collect information that is necessary to respond to your inquiry and assess your immigration matter. Depending on how you contact us, this may include:

• Contact details such as your name, email address, and phone number.
• Inquiry details you choose to share, such as your immigration goal, current status, or the nature of a refusal.
• Information submitted through lead forms on our website or through advertising platforms such as Facebook and Instagram Lead Ads.
• Technical and usage data such as your IP address, device type, and how you interact with our website, collected through cookies and similar technologies.

We do not knowingly collect information from individuals under the age of majority without the consent of a parent or guardian.

How We Collect Information

We collect personal information directly from you when you:

• Complete a contact form or lead form on our website.
• Submit an instant form through a Facebook or Instagram advertisement.
• Book or attend a consultation.
• Email, call, or message us directly.

When you submit an instant form through Facebook or Instagram, Meta Platforms, Inc. collects that information on our behalf and makes it available to us so we can respond to your inquiry. Meta’s handling of your information is also governed by Meta’s own privacy policy.

How We Use Your Information

We use your personal information to:

• Respond to your inquiry and answer your questions.
• Assess your immigration matter and determine whether we can assist you.
• Schedule and conduct consultations.
• Provide our immigration consulting services if you become a client.
• Communicate with you about your file, our services, and relevant updates.
• Improve our website and the relevance of our advertising.
• Meet our legal, regulatory, and professional obligations as a CICC-regulated consultancy.

We do not sell your personal information, and we do not buy personal information from third parties.

Cookies and Advertising Technologies

Our website uses cookies and similar technologies, including the Meta Pixel and Google Analytics, to understand how visitors use our site and to measure and improve our advertising. These tools may collect information such as pages viewed and actions taken on our site.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of our website function.

Disclosure of Your Information

We may share your personal information only in the following circumstances:

• Service providers who help us operate our business, such as scheduling, customer relationship management, and email tools, and who are bound to protect your information.
• Advertising and analytics platforms such as Meta and Google, as described above.
• Government authorities, including Immigration, Refugees and Citizenship Canada (IRCC), only when you have engaged us to act on your behalf.
• Legal and regulatory bodies where required by law or by our professional obligations.

Some of our service providers may store or process data outside of Canada. Where this occurs, your information may be subject to the laws of those jurisdictions.

How We Protect Your Information

We use appropriate physical, technical, and administrative safeguards to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. Access to your information is limited to those who need it to serve you.

As a CICC-regulated consultancy, we are also bound by strict professional confidentiality obligations.

How Long We Keep Your Information

We retain personal information only as long as necessary to fulfill the purposes described in this policy, to serve you as a client, and to meet our legal, regulatory, and professional record-keeping obligations. When information is no longer required, we securely dispose of it.

Your Privacy Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw your consent to our use of your information, subject to legal and contractual limits.
• Ask questions or raise concerns about how we handle your information.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time as required by law.

Consent

By submitting a form, booking a consultation, or otherwise providing your information to us, you consent to the collection, use, and disclosure of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal and contractual restrictions, by contacting us.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent version. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Verge Immigration Services Inc. Email: admin@vergeimmigration.ca Offices: Winnipeg, Manitoba | Halifax, Nova Scotia | Moncton, New Brunswick

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.